PMW Billing

All Billing is in Arears through the Rentvine Admin Portal

Clients are billed at the end of the month of service. Example: Billing for January services will come out on February 1st.

Update Payment Information

For a client to update payment information, please send them this link: https://rentvine.formstack.com/forms/rentvine_payment_authorization_form_collection

Payment Methods

Clients can pay for PMW services with the following methods:

• Credit or Debit Card
• Bank Account (ACH)
• Enterprise Bank Credits

Enterprise Bank Credits

If a client is using Enterprise bank and wants to pay for PMW Services with Credits, please have them contact accounting@rentvine.com

Payment Collections

If there is a missed payment, please have the client contact ar@rentvine.com

Cancellation Rules

Rentvine is set up to still create the next month's invoice despite cancellations within the current month. All cancellations must be sent through accounting@rentvine.com

For example, any cancellations done in April were still charged for April on the May 01 invoice.

Here is what to do:

• If a customer cancels after the 15th of the month, let customers know that they are responsible for that final full month of service when they cancel (Rentvine bills in arrears) - cancel the subscription per usual ( If they are particularly unhappy and would be upset cancelling after the 15th and being charged, go ahead and cancel and set the rate to $0. ) - use your judgement and do the right thing. 
• If they cancel prior to the 15th, or if there are other reasons to not charge for the current month - when cancelling the subscription line in Rentvine Admin please also set the Rate to $0.  This will have the customer not billed for that final month.

If we have anyone complaining about recent cancellations that they were billed for you can send a refund request to accounting@rentvine.com since there was no previous communications about this.